Refund Policy

We sell access to cloudevalCloud, a cloud-based software service (no physical goods). This policy explains when refunds apply.

1) Free trials & evaluations

• If your plan includes a free trial, charges begin only after the trial ends unless you cancel before renewal.

2) Monthly subscriptions

• Monthly fees are non-refundable once a billing period starts, except where required by law.
• Cancel anytime; access remains until the end of the current billing period.

3) Annual subscriptions

• Within 14 days of first purchase or renewal, you may request a pro-rated refund minus used period/credits, provided you've not exceeded reasonable use (e.g., < 200 intelligent queries or < 2 diagram imports) - we assess abuse/fraud.

4) Downgrades & plan changes

• Downgrades take effect next billing cycle; no partial refunds for the current cycle.

5) Chargebacks

• Please contact us first at support@ganak.ai. Unfounded chargebacks may lead to account suspension.

6) Third-party marketplaces

• Purchases via Apple/Google/Resellers follow their refund rules.

7) Taxes, currency & fees

• Prices exclude applicable taxes (e.g., GST). Exchange/issuer fees are your responsibility.

8) How to request a refund

Email support@ganak.ai from your account email with: account ID, invoice number, reason. We aim to respond within 5 business days.

9) Changes

We may update this policy. We'll post the new version with a new "Last updated" date.